Integrate Basin with Helpshift
Send information between Basin and Helpshift automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a new ticket in Helpshift following a form submission in Basin
Automate ticket entry to dedicate valuable staff time to other critical administrative tasks. This flow will generate a new ticket in Helpshift each time a form is submitted in Basin.
How it works
- The flow triggers when a new submission is added in Basin.
- Zoho Flow creates a new issue in Helpshift.
Create a new ticket in Helpshift following a form submission in Basin
Basin + Helpshift
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Supported triggers and actions
Integrate Basin and Helpshift using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Submission added
Triggers when a new submission is added
Issue created
Triggers when a new issue is created
Issue updated
Triggers when the details of an existing issue are updated
All Actions - Actions are the automated tasks
Fetch submission
Fetches a submission based on the search query provided
Add message
Adds a message to an existing issue
Add note
Adds a private note to an existing issue
Create issue
Creates a new issue
Create FAQ
Creates a new FAQ
Fetch user
Fetches the details of an existing user by email address
Fetch issue
Fetches the details of an existing issue by issue ID, author email address, or assignee ID
What is Basin?
Basin is a form-builder platform that lets you create forms with flexible controls, filter spam emails, and search through all submissions.
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What is Helpshift?
Helpshift is a mobile-first customer service platform that delivers a superior in-app help experience for many of the world's top mobile apps and games.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow is the glue that holds a lot of our business pieces together. It's essential for managing our growth while maintaining the company's agility. We have specific workflows built in Zoho Flow that have a direct impact on customer retention, proving pivotal in keeping our churn rate under 1%.
Sean Rivers
Platform Evangelist, Relay Inc.
We are very pleased with Zoho, especially Zoho Flow. Zoho Flow has helped us break down data silos and ensured our teams work together seamlessly. It has streamlined our processes and systems, resulting in around an 80% reduction in our tickets and escalations. We didn’t need to hire a developer, as Zoho Flow is highly user-friendly and easy to use.
Mattias Johansson
CEO, Master Liveaboards
Zoho Flow has automated all my manual work and helped me reinvest in my business. It ensures all my data is consistent and accurate across all my apps and helps me offer a uniform customer experience. Using Zoho Flow, I'm saving 180 hours and over $10,000/year. It has ensured I can easily scale my business at any time.
Frank Cowell
Founder and CEO, LMDP (La Maison des parents d’enfants handicapés)
