Integrate ConfigCat with Zendesk
Send information between ConfigCat and Zendesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a new ticket in a verified end user's account in Zendesk when an event occurs of the selected type in ConfigCat
Integrate ConfigCat with Zendesk using Zoho Flow. Whenever an event occurs of the selected type in ConfigCat, Zoho Flow automatically creates a new ticket in a verified end user's account in Zendesk. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when an event occurs of the selected type in ConfigCat.
- Zoho Flow creates a new ticket in a verified end user's account in Zendesk.
Create a new ticket in a verified end user's account in Zendesk when an event occurs of the selected type in ConfigCat
ConfigCat + Zendesk
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Supported triggers and actions
Integrate ConfigCat and Zendesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Audit event occurred
Triggers when an event occurs of the selected type
Organization created
Triggers when a new organization is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
User created
Triggers when a new user is created
All Actions - Actions are the automated tasks
Fetch setting by key
Fetches the details of an existing setting by key
Fetch environment by name
Fetches the details of an existing environment by name
Fetch feature flags and setting value
Fetches the values of an existing feature flag or setting
Create User
Creates a new user
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Update Organization
Updates an existing organization
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update User Details
Updates an existing user's details
Fetch Ticket
Fetches a ticket by ID
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
What is ConfigCat?
ConfigCat is a feature flag and configuration management service that lets you separate releases from deployments. It lets you target user segments based on region, email, subscription and more.
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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Learn more >With Zoho Flow, we've been able to handle more projects, serve clients faster, and eliminate manual work across the board, saving over 180 hours annually. It's become an essential part of how we operate.
Hitesh Matlani
Director - Business Development and Operations, Avid Brio
The speed of communication provided by Zoho Flow automations resulted in a greater promptness in contacting leads, and increased the likelihood of lead conversion.
Luis Carlos Palacios Moreno
Deputy Director, Revenue Ranch
We are very pleased with Zoho, especially Zoho Flow. Zoho Flow has helped us break down data silos and ensured our teams work together seamlessly. It has streamlined our processes and systems, resulting in around an 80% reduction in our tickets and escalations. We didn’t need to hire a developer, as Zoho Flow is highly user-friendly and easy to use.
Mattias Johansson
CEO, Relay Inc.
