Integrate Freshdesk with ChatBot
Send information between Freshdesk and ChatBot automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and ChatBot using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
User created
Triggers when a new user is created
Entity created
Triggers when a new entity is created
Segment created
Triggers when a new segment is created
Story created
Triggers when a new story is created
All Actions - Actions are the automated tasks
Create forum category
Creates a new forum category
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create company
Creates a new company
Create ticket
Creates a new ticket
Create contact
Creates a new contact
Create group
Creates a new group
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Create entity
Creates a new entity
Create story
Creates a new story
Create segment
Creates a new segment
Add segment to user
Adds a segment to the user
Create user
Creates a new user
Ban or unban user
Marks an existing user as banned or unbanned
Update user
Updates the details of an existing user
Update segment to user
Updates the details of an existing user segment
Fetch user by search parameter
Fetches the details of an existing user using search parameter
Fetch entity by ID
Fetches the details of an existing entity using ID
Fetch user by ID
Fetches the details of an existing user using ID
Fetch story by ID
Fetches the details of an existing story using ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is ChatBot?
Chatbot is an AI-driven chatbot application that can help customers provide quick and accurate AI-generated answers to customer questions.
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Sales Director, Artico
Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level. Learn more
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Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
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Director, Perth Security Services
