Integrate Freshdesk with Connecteam
Send information between Freshdesk and Connecteam automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and Connecteam using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
Scheduler shift created
Triggers when a new shift is created in the scheduler
User created
Triggers when a new user is added
Task published
Triggers when a new task is published
User clocked out
Triggers when a user clocks out at the end of their shift
User updated
Triggers when an existing user’s details are updated
Form submitted
Triggers when a new form is submitted
Scheduler shift updated
Triggers when an existing scheduled shift is updated
Task completed
Triggers when a task is marked as completed
User clocked in
Triggers when a user clocks in to start their shift
All Actions - Actions are the automated tasks
Create forum category
Creates a new forum category
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create company
Creates a new company
Create ticket
Creates a new ticket
Create contact
Creates a new contact
Create group
Creates a new group
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Create shift
Creates a new shift
Create user
Creates a new user
Send private message
Send a private message to a specific user within the account
Create job
Creates a new job
Send message
Sends a new message to a specific chat - either a channel or a team chat
Create task
Creates a new task
Update task
Updates the details of an existing task
Update user
Updates the details of an existing user
Update job
Updates the details of an existing job
Fetch shift by ID
Fetches the details of an existing shift using ID
Fetch user by ID
Fetches the details of an existing user using ID
Fetch user by user details
Fetches the details of an existing user using user details
Fetch job by name
Fetches the details of an existing job using name
Fetch job by ID
Fetches the details of an existing job using ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Connecteam?
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