Integrate Freshdesk with Mailigen

Send information between Freshdesk and Mailigen automatically, without writing any code, using Zoho Flow.

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Remove a recipient email address from the selected list in Mailigen when a new contact is created in Freshdesk

Integrate Freshdesk with Mailigen using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically removes a recipient email address from the selected list in Mailigen. This integration keeps your workflows in sync and eliminates manual work.

Set up this flow in minutes — no coding required.

How it works
  1. The flow triggers when a new contact is created in Freshdesk.
  2. Zoho Flow removes a recipient email address from the selected list in Mailigen.
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Remove a recipient email address from the selected list in Mailigen when a new contact is created in Freshdesk

Freshdesk + Mailigen

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Supported triggers and actions

Integrate Freshdesk and Mailigen using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Contact created

Triggers when a new contact is created

Ticket created

Triggers when a new ticket is created

Contact updated

Triggers when the details of an existing contact are updated

Ticket note added

Triggers when a note is added to the selected ticket

Ticket updated

Triggers when the details of an existing ticket are updated

Updated contact

Triggers when the details of an existing contact are updated

New list

Trigger when a new list is created

Opened email

Triggers when an email is opened

Clicked email

Triggers when a link is clicked in an email

New unsubscription

Triggers when a contact is unsubscribed from the selected list

Updated email address

Triggers when an existing email address is updated

Bounced email

Triggers when an email is hard bounced

New subscription

Triggers when a new contact is added to the selected list

All Actions - Actions are the automated tasks

Create forum category

Creates a new forum category

Create forum

Creates a new forum in the selected category

Add notes to ticket

Adds private or public notes to the selected ticket

Create company

Creates a new company

Create ticket

Creates a new ticket

Create contact

Creates a new contact

Create group

Creates a new group

Update ticket

Updates the details of an existing ticket

Update contact

Updates the details of an existing contact

Update company

Updates the details of an existing company

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch company

Fetches the details of an existing company by domain

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch company by ID

Fetches the details of an existing company by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch group by ID

Fetches the details of an existing group by ID

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Create or update subscription

Creates or updates a subscription in the selected list

Fetch subscriber

Fetches the details of an existing subscriber by email address

Unsubscribe email subscription

Removes a recipient email address from the selected list

Unsubscribe SMS subscription

Removes a recipient phone number from the selected list

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

What is Mailigen?

Mailigen is an email marketing tool that lets you send transactional emails, create online surveys, and track various metrics for email campaigns.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Zoho Flow is the powerhouse of Zoho One! Native app integrations inside Zoho One have their limitations, but Zoho Flow can easily address them. It has enabled me to use Zoho's applications as per my business, without making any process changes. It ensures that we can cater to more customers with the same resources. By automating our admin work, Zoho Flow has helped us save over $65,000 AUD/year.

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Operations Manager, Relay Inc.

Zoho Flow is the glue that holds a lot of our business pieces together. It's essential for managing our growth while maintaining the company's agility. We have specific workflows built in Zoho Flow that have a direct impact on customer retention, proving pivotal in keeping our churn rate under 1%.

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Platform Evangelist, SHARC Energy

Using Zoho Flow, we’re able to tie together different Zoho applications into a cohesive and sophisticated system. It has also enabled SHARC to avoid messy external solutions, like Zapier, that can be a struggle to maintain and create more costs. Zoho Flow directly saved over 400 hours/year of the staff’s time from having to input or interact with the system unnecessarily, and improved accuracy by reducing human error.

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Senior Project Manager, Avid Brio

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