Integrate Freshservice with 900+ apps
Create business workflows for Freshservice without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Build your own Freshservice integrations
Connect Freshservice with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Build your Freshservice workflows using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Updated release
Triggers when any detail of a release is updated
Problem created
Triggers when a new problem is created
Updated ticket
Triggers when any detail of a ticket is updated
Ticket created
Triggers when a new ticket is created
Change created
Triggers when a new change is created
Asset updated
Triggers when the details of an asset is updated
Change updated
Triggers when any detail of a change is updated
Asset created
Triggers when a new asset is created
Updated problem
Triggers when any detail of a problem is updated
Release created
Triggers when a new release is created
All Actions - Actions are the automated tasks
Create ticket note
Creates a new ticket note
Create reply conversation
Creates a new reply conversation for the ticket
Create ticket
Creates a new ticket
Create asset
Creates a new asset
Create change
Creates a new change
Create department
Creates a new department
Create release
Creates a new release
Create contract
Creates a new contract
Add device to software
Adds a new device to the specified software
Create problem
Creates a new problem
Create requester
Creates a new requester
Update ticket
Updates the details of an existing ticket
Update asset
Updates the details of an existing asset
Update problem
Updates the details of an existing problem
Fetch department
Fetches the details of an existing department by its name or ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >With Zoho Flow, we've been able to handle more projects, serve clients faster, and eliminate manual work across the board, saving over 180 hours annually. It's become an essential part of how we operate.
Hitesh Matlani
Director - Business Development and Operations, Avid Brio
We are very pleased with Zoho, especially Zoho Flow. Zoho Flow has helped us break down data silos and ensured our teams work together seamlessly. It has streamlined our processes and systems, resulting in around an 80% reduction in our tickets and escalations. We didn’t need to hire a developer, as Zoho Flow is highly user-friendly and easy to use.
Mattias Johansson
CEO, Blazesoft
Zoho Flow has automated all my manual work and helped me reinvest in my business. It ensures all my data is consistent and accurate across all my apps and helps me offer a uniform customer experience. Using Zoho Flow, I'm saving 180 hours and over $10,000/year. It has ensured I can easily scale my business at any time.
Frank Cowell
Founder and CEO, Master Liveaboards
