Integrate LiveAgent with RingCentral
Send information between LiveAgent and RingCentral automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a new contact is in RingCentral each time a new contact is created in LiveAgent
Ensure effective engagement by marketing and sales with up-to-date contact information across platforms. This flow will add a new contact in RingCentral whenever a new contact is added in LiveAgent.
How it works
- The flow triggers when a new contact is created in LiveAgent.
- Zoho Flow creates a new contact in RingCentral.
Create a new contact is in RingCentral each time a new contact is created in LiveAgent
LiveAgent + RingCentral
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Supported triggers and actions
Integrate LiveAgent and RingCentral using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Company created
Triggers when a new company is created
Call disconnected
Triggers when a call is ended
New call
Triggers when a new call is initiated or received
Call answered
Trigger when a call is answered
Call missed
Triggers when a call is missed
Call recorded
Triggers when a call is recorded
New SMS
Triggers when a new SMS is sent or received
New team chat
Triggers when a new team chat is created
New voicemail
Triggers when a new voicemail is sent or received
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Add contact to group
Adds a contact to the selected group
Create ticket
Creates a new ticket
Create company
Creates a new company
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Remove contact from group
Removes a contact from the selected group
Fetch ticket
Fetches the details of an existing ticket by ID or subject
Fetch contact
Fetches the details of an existing contact by ID, first name, last name, or email address
Fetch company
Fetches the details of an existing company by ID, name, or email address
Create team message
Creates a new team message
Create contact
Creates a new contact
Initiate ring-out call
Initiates a two-legged ring-out call based on the specified caller and callee phone number
Send SMS
Sends a new SMS to the specified phone number
Update contact
Updates the details of an existing contact
Block or allow phone number
Updates the blocked or allowed phone number list with the specified phone number
Fetch ring-out call status
Fetches the status of a 2-legged ring-out call
Fetch contact
Fetches the details of an existing contact
Fetch call by ID
Fetches the details of an existing call by ID
Fetch message by ID
Fetches the details of an existing message record by message ID
Fetch call record by ID
Fetches the details of an existing call record by ID
Fetch user
Fetches the details of an existing user
Fetch call by session ID
Fetches the details of an existing call by session ID
Fetch extension
Fetches the details of the existing extension
What is LiveAgent?
LiveAgent is help desk software with gamification and analytics overview. You can manage tickets, calls, portals, and chat easily.
Similar apps
What is RingCentral?
RingCentral is a cloud-based communication system that helps you better serve your customers with all-in-one cloud phone, video conferencing, team messaging, contact center and more.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Technical Engineer, Master Liveaboards
