Integrate ServiceDesk MSP On-Premises with Bigin by Zoho CRM
Send information between ServiceDesk MSP On-Premises and Bigin by Zoho CRM automatically, without writing any code, using Zoho Flow.
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Associate an existing request with the specified problem in ServiceDesk MSP On-Premises when a new contact is created in Bigin by Zoho CRM
Integrate Bigin by Zoho CRM with ServiceDesk MSP On-Premises using Zoho Flow. Whenever a new contact is created in Bigin by Zoho CRM, Zoho Flow automatically associates an existing request with the specified problem in ServiceDesk MSP On-Premises. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Bigin by Zoho CRM.
- Zoho Flow associates an existing request with the specified problem in ServiceDesk MSP On-Premises.
Associate an existing request with the specified problem in ServiceDesk MSP On-Premises when a new contact is created in Bigin by Zoho CRM
Bigin by Zoho CRM + ServiceDesk MSP On-Premises
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Supported triggers and actions
Integrate ServiceDesk MSP On-Premises and Bigin by Zoho CRM using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request created in template
Triggers when a new request is created in the selected template
Request updated from an account
Triggers when the details of an existing request is updated from an account
Request created
Triggers when a new request is created
Request created from an account
Triggers when a new request is created from an account
Request updated
Triggers when the details of an existing request are updated
Request updated in template
Triggers when the details of an existing request is updated in the selected template
Product created
Triggers when a new product is created
Pipeline record created or updated
Triggers when a new pipeline record is created or updated
Pipeline record created
Triggers when a new pipeline record is created
Company updated
Triggers when any detail of an existing company is updated
Pipeline record stage updated to closed
Triggers when an existing pipeline record stage is updated to closed, won, or lost.
Pipeline record probability updated
Triggers when the probability of an existing pipeline record is updated
Product updated
Triggers when any detail of an existing product is updated
Call updated
Triggers when any detail of an existing call is updated
Contact updated
Triggers when any detail of an existing contact is updated
Pipeline record stage updated
Triggers when the details of a pipeline record stage is updated
Event created
Triggers when a new event is created
Event updated
Triggers when any detail of an existing event is updated
Pipeline record updated
Triggers when the details of an existing pipeline record are updated
Note added
Triggers when a new note is added
Task updated
Triggers when any detail of an existing task is updated
Task created
Triggers when a new task is created
Company created
Triggers when a new company is created
Contact created or updated
Triggers when a new contact is created or updated
User added
Triggers when a new user is added
Call created
Triggers when a new call is created
Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
Associate request with problem
Associates an existing request with the specified problem
Create request note
Creates a note for the selected request
Create request
Creates a new request
Create change
Creates a new change
Create problem
Creates a new problem
Update change
Updates the details of an existing change
Update request
Updates the details of an existing request
Update problem
Updates the details of an existing problem
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch change
Fetches the details of an existing change by display ID
Fetch problem
Fetches the details of an existing problem by ID
Create or update product
Creates a new product or updates the details of an existing product
Create or update pipeline record
Creates a new pipeline record or updates the details of the pipeline record if it already exists
Create or update company
Creates a new company or updates the details of the company if it already exists
Create call
Creates a new call
Create tag
Creates a new tag in the selected module
Create task
Creates a new task
Send email
Sends an email to the specified contact
Remove tag from record
Removes an existing tag from the specified record
Create or update contact
Creates a new contact or updates the details of an existing contact
Create user
Creates a new user
Add tag to record
Adds a tag to the specified record
Create event
Creates a new event
Add note
Adds a note to the selected module
Update event
Updates the details of an existing event
Update task
Updates the details of an existing task
Update user
Updates the existing user
Update pipeline record
Updates the details of an existing pipeline record
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Add product to pipeline record
Adds a product to the selected pipeline record
Update call
Updates the details of an existing call
Update product
Updates the details of an existing product
Fetch company
Fetches the details of an existing company by name or ID
Fetch event
Fetches the details of an existing event by title or ID
Fetch product
Fetches the details of an existing product by ID, name, or code
Fetch pipeline record
Fetches the details of an existing pipeline record by its name or ID
Fetch contact
Fetches the details of an existing contact by email address, name, or ID.
Fetch user
Fetches the details of an existing user by email address or ID
Fetch task
Fetches the details of an existing task by name or ID
Fetch call
Fetches the details of an existing call by its ID or the contact ID
What is ServiceDesk MSP On-Premises?
ManageEngine ServiceDesk MSP on-prem is help desk software with asset management that enables managed service providers (MSP) to support their customers more efficiently.
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What is Bigin by Zoho CRM?
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Learn more >Zoho Flow has optimized our process and equipped us to make data-driven reports, decisions, and predictions in real time. We've improved our efficiency by over 70% by eliminating manual work. Zoho Flow helps create powerful integrations without the need for a developer. I strongly suggest that any organization running large amounts of data that needs to be automated in real time use Zoho Flow.
Dr. Hoàng Anh Tuấn
Deputy Head of Training, Package Mate
Zoho Flow has automated all my manual work and helped me reinvest in my business. It ensures all my data is consistent and accurate across all my apps and helps me offer a uniform customer experience. Using Zoho Flow, I'm saving 180 hours and over $10,000/year. It has ensured I can easily scale my business at any time.
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Founder and CEO, Syncify
We are very pleased with Zoho, especially Zoho Flow. Zoho Flow has helped us break down data silos and ensured our teams work together seamlessly. It has streamlined our processes and systems, resulting in around an 80% reduction in our tickets and escalations. We didn’t need to hire a developer, as Zoho Flow is highly user-friendly and easy to use.
Mattias Johansson
CEO, Alebat Education
