Integrate ServiceDesk Plus Cloud with Microsoft Teams
Send information between ServiceDesk Plus Cloud and Microsoft Teams automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Fetch a request using its internal id in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Integrate Microsoft Teams with ServiceDesk Plus Cloud using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically fetches a request using its internal id in ServiceDesk Plus Cloud. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new message is created in a channel in Microsoft Teams.
- Zoho Flow fetches a request using its internal id in ServiceDesk Plus Cloud.
Fetch a request using its internal id in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Microsoft Teams + ServiceDesk Plus Cloud
Fetch the selected problem's attribute id by name in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Integrate Microsoft Teams with ServiceDesk Plus Cloud using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically fetches the selected problem's attribute id by name in ServiceDesk Plus Cloud. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new message is created in a channel in Microsoft Teams.
- Zoho Flow fetches the selected problem's attribute id by name in ServiceDesk Plus Cloud.
Fetch the selected problem's attribute id by name in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Microsoft Teams + ServiceDesk Plus Cloud
Associate a request with a specific problem in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Integrate Microsoft Teams with ServiceDesk Plus Cloud using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically associates a request with a specific problem in ServiceDesk Plus Cloud. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new message is created in a channel in Microsoft Teams.
- Zoho Flow associates a request with a specific problem in ServiceDesk Plus Cloud.
Associate a request with a specific problem in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Microsoft Teams + ServiceDesk Plus Cloud
Create a new request task in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Integrate Microsoft Teams with ServiceDesk Plus Cloud using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically creates a new request task in ServiceDesk Plus Cloud. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new message is created in a channel in Microsoft Teams.
- Zoho Flow creates a new request task in ServiceDesk Plus Cloud.
Create a new request task in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Microsoft Teams + ServiceDesk Plus Cloud
Create a new change in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Integrate Microsoft Teams with ServiceDesk Plus Cloud using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically creates a new change in ServiceDesk Plus Cloud. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new message is created in a channel in Microsoft Teams.
- Zoho Flow creates a new change in ServiceDesk Plus Cloud.
Create a new change in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Microsoft Teams + ServiceDesk Plus Cloud
Create a new release in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Integrate Microsoft Teams with ServiceDesk Plus Cloud using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically creates a new release in ServiceDesk Plus Cloud. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new message is created in a channel in Microsoft Teams.
- Zoho Flow creates a new release in ServiceDesk Plus Cloud.
Create a new release in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Microsoft Teams + ServiceDesk Plus Cloud
Update the details of an existing problem in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Integrate Microsoft Teams with ServiceDesk Plus Cloud using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically updates the details of an existing problem in ServiceDesk Plus Cloud. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new message is created in a channel in Microsoft Teams.
- Zoho Flow updates the details of an existing problem in ServiceDesk Plus Cloud.
Update the details of an existing problem in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Microsoft Teams + ServiceDesk Plus Cloud
Fetch the details of an existing change attribute by name in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Integrate Microsoft Teams with ServiceDesk Plus Cloud using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically fetches the details of an existing change attribute by name in ServiceDesk Plus Cloud. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new message is created in a channel in Microsoft Teams.
- Zoho Flow fetches the details of an existing change attribute by name in ServiceDesk Plus Cloud.
Fetch the details of an existing change attribute by name in ServiceDesk Plus Cloud when a new message is created in a channel in Microsoft Teams
Microsoft Teams + ServiceDesk Plus Cloud
Build your own integrations between ServiceDesk Plus Cloud and Microsoft Teams
Connect ServiceDesk Plus Cloud and Microsoft Teams with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate ServiceDesk Plus Cloud and Microsoft Teams using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Change updated
Triggers when a change is updated
Task closed
Triggers when a task is closed
Change created
Triggers when a new change is created
Asset created
Triggers when a new asset is created
Problem created
Triggers when a new problem is created in a template
Request approved
Triggers when an existing request is approved
Request updated in template
Triggers when an existing request is updated in the selected template
Task created
Triggers when a new task is created
Request created in template
Triggers when a new request is created in the selected template
Request created
Triggers when a new request is created
Change status updated
Triggers when the status of an existing change is updated
Task updated
Triggers when the details of an existing task are updated
Request updated
Triggers when the details of an existing request are updated
Note created
Triggers when a new note is created
Requester created
Triggers when a new requester is created
Event created
Triggers when a new event is created
Channel created
Triggers when a new channel is created in the selected team
All Actions - Actions are the automated tasks
Create problem
Creates a new problem
Create request
Creates a new request
Associate request with problem
Associates a request with a specific problem
Create requester
Creates a new requester
Create change
Creates a new change
Add solution
Adds a new solution
Create request note
Creates a note for the selected request
Update requester
Updates the details of an existing requester based on ID
Update request
Updates the details of an existing request
Update change
Updates the details of an existing change
Update problem
Updates the details of an existing problem
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch problem
Fetches the details of an existing problem by ID
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch solution topic
Fetches a solution topic by its name
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch requester
Fetches the details of an existing requester by email address
Find a request attribute
Fetches a request attribute by its name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Post message to channel
Posts a message in the selected channel
Create channel
Creates a new channel in the selected team
Post message to chat
Posts a message to the specified chat
Create event
Creates a new event
Update event
Updates the details of an existing event
Fetch chat by display name or email
Fetches a one-on-one chat by display name or email address
Fetch event
Fetches the details of an existing event by title or ID
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
Similar apps
What is Microsoft Teams?
Microsoft Teams is group chat software. You can host online meetings, make calls, and effectively collaborate with your team on chat.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more
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