Integrate Slack with Teamwork Desk
Send information between Slack and Teamwork Desk automatically, without writing any code, using Zoho Flow.
Build your own integrations between Slack and Teamwork Desk
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Supported triggers and actions
Integrate Slack and Teamwork Desk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
User added
Triggers when a new user is added
Message posted to private channel
Triggers when a new message is posted to the selected private channel
Message starred
Triggers when a message is starred
Message posted to public channel
Triggers when a new message is posted to the selected public channel
Channel created
Triggers when a new channel is created
New agent reply
Triggers when an agent sends a reply
New customer
Triggers when a new customer is created
New ticket note
Triggers when a ticket note is added
Ticket assigned
Triggers when a ticket in the selected inbox is assigned
New customer reply
Triggers when a customer sends a reply
New ticket
Triggers when a new ticket is created
Ticket Unassigned
Triggers when a ticket in the selected inbox is unassigned
Thread edited
Triggers when a thread in the selected inbox is edited
Updated customer details
Triggers when the details of a customer are updated
All Actions - Actions are the automated tasks
Fetch user - By username
Fetches the details of an existing user by username
Send public channel message
Sends a message to the selected public channel
Set channel topic
Sets the topic for the selected channel
Send direct message
Sends a direct message to the selected user
Update profile
Updates the profile information for the selected user
Fetch user - By name
Fetches the details of an existing user by name
Send private channel message
Sends a message to the selected private channel
Create channel
Creates a new public channel
Create reminder
Creates a new reminder
Fetch user - By ID
Fetches the details of an existing user by ID
Link task to ticket
Links a task to a ticket
Create customer
Creates a new customer
Create ticket
Creates a new ticket
Assign ticket
Assigns the selected ticket to a user
Update ticket
Updates the details of an existing ticket
Reply to ticket
Adds a reply to the selected ticket
Update customer
Updates the details of an existing customer
Unassign ticket
Unassigns the selected ticket
Fetch priorities
Fetches the priority of an existing ticket by ID or name
Fetch company
Fetches the details of an existing company by ID, name, or email address
Fetch type
Fetches the type of an existing ticket by ID or name
Fetch agent
Fetches the details of an existing agent by ID, name, or email address
Fetch source
Fetches the source of an existing ticket by ID or name
Fetch tags
Fetch the details of an existing tag by ID or name
Fetch status
Fetches the status of an existing ticket by ID or name
Fetch inbox
Fetches the details of an existing inbox by ID, name, or email address
Fetch ticket
Fetches the details of an existing ticket by ticket ID or name
Fetch customer
Fetches the details of an existing customer by name or email address
What is Teamwork Desk?
Teamwork Desk is help desk software that lets you manage tickets, reports, and help docs. You can organize tickets with tags and smart inboxes, and get instant feedback from your customers.
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more
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CEO, Lakeside CNC Group
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
Harnoor Abroll
Technical and Operations Head, TruAct
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
