Integrate Teamwork Desk with Zoho Mail
Send information between Teamwork Desk and Zoho Mail automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Teamwork Desk and Zoho Mail using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New agent reply
Triggers when an agent sends a reply
New customer
Triggers when a new customer is created
New ticket note
Triggers when a ticket note is added
Ticket assigned
Triggers when a ticket in the selected inbox is assigned
New customer reply
Triggers when a customer sends a reply
New ticket
Triggers when a new ticket is created
Ticket Unassigned
Triggers when a ticket in the selected inbox is unassigned
Thread edited
Triggers when a thread in the selected inbox is edited
Updated customer details
Triggers when the details of a customer are updated
Email matching search received
Triggers when a new email matching the given conditions is received
Email received
Triggers when a new email is received
Email received from particular sender
Triggers when a new email is received from the specified email address
Email sent
Triggers when an email is sent
Email tagged
Triggers when an email is tagged.
All Actions - Actions are the automated tasks
Link task to ticket
Links a task to a ticket
Create customer
Creates a new customer
Create ticket
Creates a new ticket
Assign ticket
Assigns the selected ticket to a user
Update ticket
Updates the details of an existing ticket
Reply to ticket
Adds a reply to the selected ticket
Update customer
Updates the details of an existing customer
Unassign ticket
Unassigns the selected ticket
Fetch priorities
Fetches the priority of an existing ticket by ID or name
Fetch company
Fetches the details of an existing company by ID, name, or email address
Fetch type
Fetches the type of an existing ticket by ID or name
Fetch agent
Fetches the details of an existing agent by ID, name, or email address
Fetch source
Fetches the source of an existing ticket by ID or name
Fetch tags
Fetch the details of an existing tag by ID or name
Fetch status
Fetches the status of an existing ticket by ID or name
Fetch inbox
Fetches the details of an existing inbox by ID, name, or email address
Fetch ticket
Fetches the details of an existing ticket by ticket ID or name
Fetch customer
Fetches the details of an existing customer by name or email address
Create draft
Creates a new email and stores it in the draft folder
Reply to an email
Sends reply to a received email using message ID
Create folder
Creates a new folder
Send email
Creates and sends a new email
Create note
Creates a new personal note or a group note
Create task
Creates a new task
Add user to organization
Adds a new user to an existing organization
Create permalink
Creates a permalink for a specific message by ID
Move email to folder
Moves an email to the selected folder
Update permalink
Updates the details of an existing permalink by message ID
Add member to group
Adds a new member to an existing organization
Apply tag on email
Applies a tag on the selected email by message ID
Fetch email
Fetches the details of an existing email by its unique message ID
Fetch permalink
Fetches the details of an existing permalink by its unique message ID
Remove permalink
Removes the specified permalink
What is Teamwork Desk?
Teamwork Desk is help desk software that lets you manage tickets, reports, and help docs. You can organize tickets with tags and smart inboxes, and get instant feedback from your customers.
What is Zoho Mail?
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Owain ap Rees
Sales Director, Artico
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
