Integrate Usedesk with Active Collab
Send information between Usedesk and Active Collab automatically, without writing any code, using Zoho Flow.
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Create action items in your Active Collab for newly generated tickets in Usedesk
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will create a task in Active Collab for new tickets created in Usedesk.
How it works
- The flow triggers when a new ticket is created in Usedesk.
- Zoho Flow creates a new task in Active Collab.
Create action items in your Active Collab for newly generated tickets in Usedesk
Usedesk + Active Collab
Build your own integrations between Usedesk and Active Collab
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Supported triggers and actions
Integrate Usedesk and Active Collab using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New client
Triggers when a new client is created
New ticket
Triggers when a new ticket is created
Task moved
Triggers when a task is moved from one task list to another
Project created
Triggers when a new project is created
Task closed
Triggers when a task is closed
Task list created
Triggers when a new task list is created in a project
Task created
Triggers when a new task is created
Comment added
Triggers when a comment is added to an object
Task updated
Triggers when the details of an existing task is updated
All Actions - Actions are the automated tasks
Create agent
Creates a new agent
Add comment
Add a comment to a ticket
Create ticket
Create a new ticket
Create chat
Create a chat or send messages to an existing chat on behalf of the client
Create client
Create a new client
Send chat message
Sends a chat message to the client in chat
Update client
Update details of a client
Update agent
Updates an existing agent
Update ticket
Update details of a ticket
Fetch agent by email
Fetch details of an agent using email id
Fetch client
Fetch details of a client using id
Fetch ticket
Fetch details of a ticket using ticket id
Fetch agent by ID
Fetch details of an agent using id
Create task
Creates a new task
Create company
Creates a new company
Add comment to task
Creates a new comment in the selected task
Add comment to discussion
Adds a new comment to discussion
Create project
Creates a new project
Move task
Moves the specified task to the selected task list
Fetch task
Fetches the details of an existing task
Fetch user
Fetches the details of an existing user by email address
What is Usedesk?
Usedesk customer support application
Similar apps
What is Active Collab?
ActiveCollab is a project management solution for creative professionals. It allows you to split projects into tasks and subtasks, track your time, evaluate your progress, and measure the impact your business is making.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more
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