Integrate Usedesk with Favro

Send information between Usedesk and Favro automatically, without writing any code, using Zoho Flow.

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Create action items in your Favro for newly generated tickets in Usedesk

Efficiently address customer concerns by promptly creating tasks. This flow will add new tasks to your Favro for new tickets generated in Usedesk.

How it works
  1. The flow triggers when a new ticket is created in Usedesk.
  2. Zoho Flow creates a new task in a card in Favro.
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Create action items in your Favro for newly generated tickets in Usedesk

Usedesk + Favro

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Supported triggers and actions

Integrate Usedesk and Favro using the below triggers and actions

All Triggers - A trigger kickstarts the flow

New client

Triggers when a new client is created

New ticket

Triggers when a new ticket is created

Card updated

Triggers when any field (except comments) of a card is changed

Card created

Triggers when a card is created

Task created

Triggers when a new task is created in a card

Card moved

Triggers when a card is moved on a widget

Card committed

Triggers when a card is committed to another widget

All Actions - Actions are the automated tasks

Create agent

Creates a new agent

Add comment

Add a comment to a ticket

Create ticket

Create a new ticket

Create chat

Create a chat or send messages to an existing chat on behalf of the client

Create client

Create a new client

Send chat message

Sends a chat message to the client in chat

Update client

Update details of a client

Update agent

Updates an existing agent

Update ticket

Update details of a ticket

Fetch agent by email

Fetch details of an agent using email id

Fetch client

Fetch details of a client using id

Fetch ticket

Fetch details of a ticket using ticket id

Fetch agent by ID

Fetch details of an agent using id

Create task

Creates a new task in a card

Create card

Creates a new card

Create task list

Create a new task list in card

What is Usedesk?

Usedesk customer support application

Customer Support Helpdesk

What is Favro?

Favro is a planning and collaboration app for organizational flow. It provides multiple views on planning with Kanban flows, spreadsheet-style, work scheduled on a timeline and more.

Project Management

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Owain ap Rees

Sales Director, Artico

Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.

Julien Granjean

CEO, iDAYit

Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more

Harnoor Abroll

Technical and Operations Head, TruAct

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