Integrate Usedesk with Runrun.it
Send information between Usedesk and Runrun.it automatically, without writing any code, using Zoho Flow.
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Add new tasks to your Runrun.it for new tickets generated in Usedesk
Promptly address your customers' issues by creating tasks whenever a new ticket arises. This flow will add new tasks to your Runrun.it for new tickets generated in Usedesk.
How it works
- The flow triggers when a new ticket is created in Usedesk.
- Zoho Flow creates a new task in Runrun.it.
Add new tasks to your Runrun.it for new tickets generated in Usedesk
Usedesk + Runrun.it
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Supported triggers and actions
Integrate Usedesk and Runrun.it using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New client
Triggers when a new client is created
New ticket
Triggers when a new ticket is created
Project created
Triggers when a new project is created
Client created
Triggers when a new client is created
Task created
Triggers when a new task is created
All Actions - Actions are the automated tasks
Create agent
Creates a new agent
Add comment
Add a comment to a ticket
Create ticket
Create a new ticket
Create chat
Create a chat or send messages to an existing chat on behalf of the client
Create client
Create a new client
Send chat message
Sends a chat message to the client in chat
Update client
Update details of a client
Update agent
Updates an existing agent
Update ticket
Update details of a ticket
Fetch agent by email
Fetch details of an agent using email id
Fetch client
Fetch details of a client using id
Fetch ticket
Fetch details of a ticket using ticket id
Fetch agent by ID
Fetch details of an agent using id
Create project
Creates a new project
Create task
Creates a new task
Create post on team wall
Creates a new post on team wall
Create post on enterprise wall
Creates a new post on enterprise wall
Create comment
Create a new comment
Create client
Creates a new client
What is Usedesk?
Usedesk customer support application
Similar apps
What is Runrun.it?
Runrun.it is a cloud-based team management platform that helps managers to get more productivity out of their teams when dealing with task, time, and talent management.
Similar apps
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Webhook triggers
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >After implementing Zoho Flow, we reduced manual data entry errors by over 80%, saving a dozen work hours each month. Cost-wise, this translates to saving $5000–$7,000 per year, in addition to faster response times and higher lead conversion potential.
Yaniv David
Ecommerce Business Operations Manager, Amazos
All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data input.
Louis Castellano
CEO and Owner, Package Mate
Zoho Flow has made our merchant onboarding at least 15 times faster—from 15 days down to under 24 hours. It also keeps our data in sync across our business apps in real time, so we're making decisions on current and accurate information.
Hugo Garcia
CEO, Roofing solutions company (Moriarty's Roofing)
