Integrate Zendesk with Kayako
Send information between Zendesk and Kayako automatically, without writing any code, using Zoho Flow.
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Create a new ticket in a verified end user's account in Zendesk when a new conversation is created in Kayako
Integrate Kayako with Zendesk using Zoho Flow. Whenever a new conversation is created in Kayako, Zoho Flow automatically creates a new ticket in a verified end user's account in Zendesk. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new conversation is created in Kayako.
- Zoho Flow creates a new ticket in a verified end user's account in Zendesk.
Create a new ticket in a verified end user's account in Zendesk when a new conversation is created in Kayako
Kayako + Zendesk
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Supported triggers and actions
Integrate Zendesk and Kayako using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Organization created
Triggers when a new organization is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
User created
Triggers when a new user is created
User created
Triggers when a new user account is created
Conversation created
Triggers when a new conversation is created
All Actions - Actions are the automated tasks
Create User
Creates a new user
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Update Organization
Updates an existing organization
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update User Details
Updates an existing user's details
Fetch Ticket
Fetches a ticket by ID
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Create conversation
Creates a new conversation
Create organization
Creates a new organization
Add tags to conversation
Adds the specified tags to an existing conversation
Add tags to organization
Adds tags to an existing organization
Create user
Creates a new user account and profile
Update organization
Updates the details of an existing organization
Update conversation
Updates the details of an existing conversation
Update user
Updates the details of an existing user
Find organization
Finds the details of an existing organization
Find user
Finds the details of an existing user
Find conversation
Finds the details of an existing conversation
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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What is Kayako?
Kayako is a help desk platform with support ticketing system that helps you be more productive and build customer loyalty. It also provides a help center feature that allows customers to answer their own questions.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow was the deal-maker for the whole Zoho platform. For everyone who wants to use more than one Zoho app, Zoho Flow is a must. Learn more
Louis Castellano
CEO, Lakeside CNC Group
We use Zoho Flow to connect Zoho Billing with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Billing and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!
Josh Lucas
Head of Operations, AAA Band Rentals
Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more
Toto
Technical Engineer, Master Liveaboards
