Integrate Zendesk with ServiceDesk MSP On-Premises
Send information between Zendesk and ServiceDesk MSP On-Premises automatically, without writing any code, using Zoho Flow.
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Create a new ticket in a verified end user's account in Zendesk when the details of an existing request is updated in the selected template in ServiceDesk MSP On-Premises
Integrate ServiceDesk MSP On-Premises with Zendesk using Zoho Flow. Whenever the details of an existing request is updated in the selected template in ServiceDesk MSP On-Premises, Zoho Flow automatically creates a new ticket in a verified end user's account in Zendesk. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when the details of an existing request is updated in the selected template in ServiceDesk MSP On-Premises.
- Zoho Flow creates a new ticket in a verified end user's account in Zendesk.
Create a new ticket in a verified end user's account in Zendesk when the details of an existing request is updated in the selected template in ServiceDesk MSP On-Premises
ServiceDesk MSP On-Premises + Zendesk
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Supported triggers and actions
Integrate Zendesk and ServiceDesk MSP On-Premises using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Organization created
Triggers when a new organization is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
User created
Triggers when a new user is created
Request created in template
Triggers when a new request is created in the selected template
Request updated from an account
Triggers when the details of an existing request is updated from an account
Request created
Triggers when a new request is created
Request created from an account
Triggers when a new request is created from an account
Request updated
Triggers when the details of an existing request are updated
Request updated in template
Triggers when the details of an existing request is updated in the selected template
All Actions - Actions are the automated tasks
Create User
Creates a new user
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Update Organization
Updates an existing organization
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update User Details
Updates an existing user's details
Fetch Ticket
Fetches a ticket by ID
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Associate request with problem
Associates an existing request with the specified problem
Create request note
Creates a note for the selected request
Create request
Creates a new request
Create change
Creates a new change
Create problem
Creates a new problem
Update change
Updates the details of an existing change
Update request
Updates the details of an existing request
Update problem
Updates the details of an existing problem
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch change
Fetches the details of an existing change by display ID
Fetch problem
Fetches the details of an existing problem by ID
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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What is ServiceDesk MSP On-Premises?
ManageEngine ServiceDesk MSP on-prem is help desk software with asset management that enables managed service providers (MSP) to support their customers more efficiently.
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