Integrate Zendesk with Wrike
Send information between Zendesk and Wrike automatically, without writing any code, using Zoho Flow.
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Generate a task within your Wrike for fresh tickets initiated in Zendesk
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will generate a task within your Wrike for fresh tickets initiated in Zendesk.
How it works
- The flow triggers when a new ticket is created in Zendesk.
- Zoho Flow creates a new task under the selected folder or project in Wrike.
Generate a task within your Wrike for fresh tickets initiated in Zendesk
Zendesk + Wrike
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Supported triggers and actions
Integrate Zendesk and Wrike using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Organization created
Triggers when a new organization is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
User created
Triggers when a new user is created
Task status updated
Triggers when the status of a task is updated
Folder or project event occurred
Triggers when an event has occurred in a folder or a project
Comment added for task
Triggers when a new comment is added for a task
Attachment added
Triggers when an attachment is added and extracts the attachment URL
Project status updated
Triggers when the status of a project is updated
Comment added for folder or project
Triggers when a new comment is added for a folder or project
Task created
Triggers when a new task is created
Folder or project created
Triggers when a new folder or project is created
Task event occurred
Triggers when an event has occurred in a task
All Actions - Actions are the automated tasks
Create User
Creates a new user
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Update Organization
Updates an existing organization
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update User Details
Updates an existing user's details
Fetch Ticket
Fetches a ticket by ID
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Add comment to folder or project
Adds a comment to the selected folder or project
Add comment to task
Adds a comment to the specified task
Create project
Creates a new project under the selected folder
Create folder
Creates a new folder under the selected parent folder
Create time log entry
Creates a new time log entry for the specified task
Create task
Creates a new task under the selected folder or project
Fetch user
Fetches the details of an existing user
Update project
Updates the details of an existing project
Update task
Updates the details of an existing task
Fetch folder or project
Fetches the details of an existing folder or project
Fetch task
Fetches the details of an existing task
Fetch custom item type
Fetches the custom item type details by title
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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What is Wrike?
Wrike is a project management tool where you can plan and organize your projects, tasks, and folders. You can customize your dashboard, synchronize tasks and milestones with calendar, and be up to date with the live activity stream.
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Learn more >Working with Zoho Flow has helped us reduce low-value tasks, expand the reach of our communications, and increase our revenue. We know there's still a lot of work and potential with Zoho Flow, and we look forward to continuing to explore it.
Manon Chamand
Administrative Director, Alebat Education
We are very pleased with Zoho, especially Zoho Flow. Zoho Flow has helped us break down data silos and ensured our teams work together seamlessly. It has streamlined our processes and systems, resulting in around an 80% reduction in our tickets and escalations. We didn’t need to hire a developer, as Zoho Flow is highly user-friendly and easy to use.
Mattias Johansson
CEO, InterForm
Zoho Flow has automated all my manual work and helped me reinvest in my business. It ensures all my data is consistent and accurate across all my apps and helps me offer a uniform customer experience. Using Zoho Flow, I'm saving 180 hours and over $10,000/year. It has ensured I can easily scale my business at any time.
Frank Cowell
Founder and CEO, Nexivo
