Integrate Zoho Assist with Microsoft Teams
Send information between Zoho Assist and Microsoft Teams automatically, without writing any code, using Zoho Flow.
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Update the details of an existing unattended group in Zoho Assist when a new message is created in a channel in Microsoft Teams
Integrate Microsoft Teams with Zoho Assist using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically updates the details of an existing unattended group in Zoho Assist. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new message is created in a channel in Microsoft Teams.
- Zoho Flow updates the details of an existing unattended group in Zoho Assist.
Update the details of an existing unattended group in Zoho Assist when a new message is created in a channel in Microsoft Teams
Microsoft Teams + Zoho Assist
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Supported triggers and actions
Integrate Zoho Assist and Microsoft Teams using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Screen share session end
Triggers when a screen share session is ended
Device deleted
Triggers when a device is deleted
Device online
Triggers when a device is online
Device added
Triggers when a new device is added
Inbound request transferred
Triggers when a inbound request is transferred
Inbound request declined
Triggers when a inbound request is declined
Inbound request dropped
Triggers when a inbound request is dropped
Remote support session end
Triggers when a remote support session is ended
Inbound request delegated
Triggers when a inbound request is delegated
Unattended access session started
Triggers when a unattended access session is started
Inbound request picked
Triggers when a inbound request is picked
Remote support session customer joined
Triggers when a remote support session customer is joined
Unattended access session ended
Triggers when a unattended access session is ended
Inbound request expired
Triggers when a inbound request is expired
Remote support session started
Triggers when a remote support session is started
Inbound request created
Triggers when a new inbound request created
Screen share session started
Triggers when a screen share session is started
Device offline
Triggers when a device is offline
Event created
Triggers when a new event is created
Channel created
Triggers when a new channel is created in the selected team
All Actions - Actions are the automated tasks
Schedule session
Schedules a screen sharing session
Create unattended group
Creates a new unattended group
Create unattended session
Creates a new unattended session
Create session
Creates a new screen sharing session
Update unattended group
Updates the details of an existing unattended group
Update unattended computer
Updates the details of an existing unattended computer
Fetch unattended group
Fetches the details of an existing unattended group
Fetch unattended computer
Fetches the details of an existing unattended computer
Post message to channel
Posts a message in the selected channel
Create channel
Creates a new channel in the selected team
Post message to chat
Posts a message to the specified chat
Create event
Creates a new event
Update event
Updates the details of an existing event
Fetch chat by display name or email
Fetches a one-on-one chat by display name or email address
Fetch event
Fetches the details of an existing event by title or ID
What is Microsoft Teams?
Microsoft Teams is group chat software. You can host online meetings, make calls, and effectively collaborate with your team on chat.
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Learn more >Zoho Flow is the glue that holds a lot of our business pieces together. It's essential for managing our growth while maintaining the company's agility. We have specific workflows built in Zoho Flow that have a direct impact on customer retention, proving pivotal in keeping our churn rate under 1%.
Sean Rivers
Platform Evangelist, Spaghetti Agency
We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back.
Owain ap Rees
Director of Sales, Package Mate
Zoho Flow has automated all my manual work and helped me reinvest in my business. It ensures all my data is consistent and accurate across all my apps and helps me offer a uniform customer experience. Using Zoho Flow, I'm saving 180 hours and over $10,000/year. It has ensured I can easily scale my business at any time.
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Founder and CEO, Master Liveaboards
